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Get peace of mind with a hassle-free airfare refund service for disrupted flights.

Verify if you’re eligible for a refund in just a click.


Flights can be subject to a numerous of uncertainties that can disrupt even your best travel plans. Delays and cancellations can transform a long-awaited trip into an unexpected challenge, leaving you stranded at airports or forced to rearrange your schedules. Additionally, the frustrating experience of being denied boarding due to overbooking or missing a connecting flight due to a delayed initial flight can add to the complexity of air travel.

When flight disruptions happen, one of the most pressing concerns is whether you can get a refund on your airfare. Understanding your rights and options can make the situation less stressful.


The European Union (EU) had established regulations governing air passenger rights, including provisions for airfare refunds – known as EU Regulation 261/2004. It’s important to note that the specific eligibility criteria and refund processes may vary depending on the circumstances, the airline’s policies, and the interpretation of EU Regulation 261/2004.

You are generally eligible for a refund of your airfare in the following situations:

  • flight delayed – if your flight experiences a significant delay (typically over 3 hours after the scheduled arrival time)
  • flight canceled – if your flight is canceled by the airline
  • missed connection – if you miss a connection because the airline scheduled an unreasonably short connection time
  • denied boarding – if you are denied boarding against your will due to overbooking

Pursuing compensation on your own can be time-consuming and challenging, involving dealing with airlines, paperwork, and legal processes. Use compensation calculator and check if you’re eligible for compensation.

No win – no fee! Submit your application for free, and if your claim is unsuccessful, you won’t be charged a fee.


Explore answers to frequently asked questions about flight compensation, get clarity on your rights and understand how to secure compensation.

If your arrival at your destination is delayed by over 3 hours, you may qualify for compensation ranging from €250 to €600, provided the delay isn’t due to extraordinary circumstances such as adverse weather conditions, strikes, or the threat of terrorism. Moreover, if your delay exceeds 2 hours, the airline is obligated to provide you with extra support, including complimentary phone calls, refreshments, meals, accommodation, and transportation to your lodging.

For additional information and answers to more questions, please visit the comprehensive FAQ page where you’ll find a wide range of topics covered in detail to help address any further questions you may have.

The amount of compensation you can receive typically depends on factors like the distance of the flight, the duration of the delay or cancellation, and the specific regulations in place in your country or region. Compensation can vary significantly.

Airlines often decline claims initially. However, Compensair has extensive experience in dealing with airlines which greatly enhances the likelihood of securing compensation without resorting to court proceedings. Should the airline persist in rejecting the claim, Compensair has the capability to engage third parties to prepare for a court case, ensuring a successful resolution of your case.

No, it’s not. Compensation claims are not contingent on your citizenship status, as the regulation applies universally.

EU regulations come into effect when the departure country is an EU member, regardless of the operating airline, and when the flight is conducted by an airline registered in the EU, including Iceland, Norway, or Switzerland.

Compensair aims to expedite your compensation process as swiftly as it can. Response times vary from airline to airline, with some taking 2-3 days, while others may require 4-6 weeks. On average, Compensair secures pre-court approval within the initial 8 weeks after you’ve submitted your claim. If legal proceedings are necessary, the duration may extend to 16-20 weeks.

If your flight experienced delays, cancellations, or you were denied boarding within the last 2-6 years (varies by the operating airline and your specific route), you still have the right to seek compensation and can file an application with Compensair.

Compensair offers all of their essential services free of charge. The fees are solely based on success and are in accordance with their price list. You will only be billed this fee after successfully receiving your compensation.

COVID-19-related flight disruptions are considered extraordinary circumstances. In many cases, airlines may offer vouchers, rebooking, or refunds instead of monetary compensation. The specific policies vary by airline and region.